Persisting With The Right Questions
Following up from last week’s blog post on reducing noise and having clarity of focus, the second pattern we have noticed a lot more in recent years is that too often managers raise a key issue, don’t get an encouraging or even useful response and then drop the topic and move on.
We saw this again in action late last year when we worked with the senior leadership team of a medium sized business. In response to our prompts, a couple of key issues were raised by individual managers that were obviously known to the group as a whole, but had either been put in the ‘too hard basket’ previously or had been repeatedly drowned out by more immediate concerns which required less time to examine and decide.
Without our repeated intervention the team was not able to stay in the discomfort of having an in-depth discussion of such a key question […]